Until the end of the seventh day after a new listing has first gone live, or an annual subscription has been renewed, you (the park operator, or authorised staff member) are free to tell us that you have changed your mind. We will then without quibble refund the subscription fee paid, cancel your subscription, and remove your listing. Following these 7 day grace periods, subscription fees become entirely non-returnable.
Setting up a PayPal subscription means that when your annual renewal fee comes around, PayPal will complete the payment automatically, saving you the administrative task of completing the payment, and the risk of lapsed availability of your listing on letscamp.net.
As your annual renewal date approaches, we will let you know at least 7 days in advance by email that renewal of your subscription is due, and that the payment will be automatically processed by PayPal on the renewal date.
You can cancel the subscription within your PayPal account at any time, or request that we cancel it for you from our end if you like. Please see this article for more details: How to cancel a PayPal subscription
If you prefer, you can settle your first and subsequent yearly subscription payments by card. As your renewal date approaches, we will let you know at least 7 days in advance that your payment is due. You can then log into your listing control panel and complete the payment there. Please note that we do not store card details in our systems, so subscriptions paid by card will never auto-renew.
Please note that once we have set up your listing and taken it live in the first place, we are happy to make any required updates on your request in the period of the first 7 days. Following that 7 day period however, we can't respond to requests to update your listing for you - any changes that you wish to make to your listing must be carried out by a representative of your park via the listing control panel. Please note also that the listing control panel cannot be accessed via a smartphone.
Multiple listings can be easily managed via a single log in to the listing control panel, which then allows for instant switching between the control panel for each individual park. Organisations with multiple parks to list, please get in touch here
*This excludes the home page featured park entry, and inclusion within any dedicated articles or blogs we or our partners might produce that featuring individual parks (for example, the upcoming feature on the best stargazing parks).
**With the exception of the display of applicable David Bellamy Awards, all content displayed on a listing is under the park's full responsibility and control via the letscamp.net listing control panel.
Please see our full park listing terms & conditions for more details.